Shipping Policy
Drama Llama Fashion Jewellery Last updated: 08 Oct 2025

OVERVIEW
Drama Llama Vibes dispatches orders from Wales, United Kingdom. This policy explains how we process and deliver orders.

PROCESSING TIME
Orders are normally processed within 1–3 working days after payment is confirmed. Orders placed on weekends or bank holidays are processed on the next working day. We will email you when your order has been dispatched.

DELIVERY OPTIONS AND PRICES
The available delivery methods, charges and estimated delivery times for your address are displayed at checkout before you pay. Delivery times are estimates and may be affected by postal delays, bank holidays, customs or circumstances outside our control.

TRACKING
Where tracking is included, the tracking number will be emailed after dispatch. Please allow up to 24 hours for tracking updates to appear.

DELIVERY ADDRESS
Please check your delivery address before completing your order. Additional postage may be charged if an order is returned because the address supplied was incorrect or incomplete.

INTERNATIONAL ORDERS
International customers may be responsible for customs duties, import taxes or local handling charges. These charges are not included in the item or delivery price unless stated at checkout.

DELAYED OR MISSING ORDERS
Check your tracking and delivery address first. If you still need help, email info@dramallamafashionjewellery.co.uk with your order number.

RETURNS
Please see our Refund Policy for return and refund information. Authorised returns should be sent to: Drama Llama Vibes, Hawkstone, Marshfield Road, Castleton, Cardiff, CF3 2UW, United Kingdom. Please contact us before returning an item.

CONTACT
Email: info@dramallamafashionjewellery.co.uk
Website: https://www.dramallamavibes.com